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Terms and Conditions

This simply outlines the terms of the agreement between you and us.

If you're not happy with these terms, you can contact us with questions or comments but you should not proceed to use our services or website without agreeing to these terms.

By proceeding, you are agreeing to these terms and conditions.

Field to Plate ABN: 43 406 980 150.

We (”Field to Plate”, associates and employees, “we”, “our”, “us”) provide our website, associated sites, content, products and service ("services") in good faith, as facilitators of food retail (”product”, “food”) for Thriving Foods Farm ("Thriving Foods", "the farm", "the farmer") and others ("providers") to the public (”you”, “customer”, “public”).

We facilitate the sale and delivery of product for our providers, primarily the farm. 

We work with our providers to ensure all product is handled with great care and robust hygiene protocols. We strive to offer a high quality product throughout the year but while the intrinsic quality will remain high, the presentation of many fresh products will naturally change from season to season. While the fresh product is generally harvested very close to delivery, it may still have a short shelf life if it is at the end of its run or season. If any product is showing signs of decline, you should consume it as soon as possible.

Thriving Foods Farm practices regenerative, certified organic farming, providing a chemical-free product in a sustainable manner designed to progressively build the health of the soil.

We are strongly linked to Thriving Foods Farm (and other suppliers, as indicated) but we are independent entities and are not responsible for the actions of any of these third parties, their products, comments or services and we bear no liability in this regard.

We may use other third parties in the course of providing our service, including software providers and delivery services. While we take great care to monitor performance, we are not responsible for the actions of any third parties and accept no liability for any damages or injury they may cause.

We always strive to provide a premium quality service, but you understand and agree that we are not responsible for any damage, sickness or misadventure that may be linked to the product, the consumption of the product, the provision of our service (including delivery) and we are not liable for any remediation or associated costs. 

We occasionally offer coupon codes to provide discounts or credit. Coupon codes can only be used once per issue. There is no cap on the number of coupon codes for referrals but the credit only applies to purchases and can not be cashed in or transferred.

If you are not happy with the quality of any product, we offer a full refund or credit to equal value for that product on a subsequent order.

We reserve the right to refuse service at our discretion.

These terms must be read in the context of the Australian Consumer Law and Fair Trading Act 2012, which outlines legal protections for consumers in Victoria and which forms part of these terms and conditions.  

All personal information is handled with full confidentiality in accordance with the Australian Privacy Act.

We sincerely hope you enjoy both the produce and our service—it is offered in good faith and with love.